{"id":1182,"date":"2020-05-31T13:29:11","date_gmt":"2020-05-31T13:29:11","guid":{"rendered":"https:\/\/www.kahunacrm.com\/cloud-solutions\/helpdesk-customer-care-freshdesk\/"},"modified":"2024-05-03T09:21:16","modified_gmt":"2024-05-03T07:21:16","slug":"helpdesk-customer-care-freshdesk","status":"publish","type":"page","link":"https:\/\/www.kahunacrm.com\/en\/cloud-solutions\/helpdesk-customer-care-freshdesk\/","title":{"rendered":"Freshdesk, the help desk software solution"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":13034,"parent":1167,"menu_order":71,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1182","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"layout":[{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":1567,"txt_imgtxtlay":"

Win over your customers with Freshdesk, excellent customer care<\/b><\/h2>\r\n

Are you looking for an Omnichannel, Bots, and Self-service solution for your customer service?<\/span><\/h4>\r\nFreshdesk is the answer. This cloud<\/span> customer support software<\/b> is not only intuitive and scalable but also offers advanced features that transform the way you interact with your customers. With Freshdesk, you can manage<\/span> requests from various channels<\/b> such as email, chat, and social media in a single platform, ensuring quick and efficient responses. The <\/span>intelligent bot<\/b> <\/a>and self-service options allow you to<\/span> reduce your team's workload while<\/b> improving customer satisfaction. This leads to an increase<\/span> in customer loyalty<\/b> and an improvement in assistance service, making your company more competitive in its sector.<\/span>\r\n

What is customer care software<\/strong>?<\/strong><\/h2>\r\nCustomer care software is a technological solution designed to help companies manage and optimize interactions with customers<\/strong>. These tools offer features such as support ticket management, multi-channel support, process automation, and data analytics. Their goal is to improve the quality of customer service<\/strong>, increase the efficiency of support teams, and build stronger relationships with customers. Essentially, it helps your transition from customer service to customer relations<\/a>\r\n

How to use Freshdesk<\/strong><\/h2>\r\nFreshdesk can be used in various ways to improve customer support. Here are some key steps:\r\n
    \r\n \t
  1. Initial configuration:<\/strong> Set up communication channels (email, chat, social media) and customize the control panel based on your team's needs.<\/li>\r\n \t
  2. Ticket Management:<\/strong> Use the ticketing system to efficiently organize and respond to customer requests.<\/li>\r\n \t
  3. Automation:<\/strong> Set up automation rules to categorize, assign, and resolve tickets efficiently.<\/li>\r\n \t
  4. Self-service:<\/strong> Create a knowledge base to allow customers to find the answers to their questions independently.<\/li>\r\n \t
  5. Monitoring and Analysis:<\/strong> Analyze team performance and customer satisfaction to continuously improve your service.<\/li>\r\n<\/ol>","dx_o_sx":true},{"acf_fc_layout":"anchor_box","colore_sfondo":"green","titolo_box":"

    What Can You Do with Freshdesk?<\/h2>","descrizione_box":"","mostra_descrizione_punti":["mostra"],"anchor_points":[{"nome":"Streamline ALL Your Customers CONVERSATIONS IN ONE PLACE","icona":910,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""},{"nome":"AUTOMATE YOUR REPETITIVE WORK AND SAVE TIME","icona":914,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""},{"nome":"COLLABORATE WITH OTHER TEAMS TO SOLVE PROBLEMS MORE QUICKLY","icona":912,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""}],"cta":{"text":"Contact us for a free consultation","link":"https:\/\/www.kahunacrm.com\/en\/contact-us\/","target_blank":false}},{"acf_fc_layout":"solo_testo_lay","testo_lay":"

    Transform Your Customer Support and Solve All Problems with One Panel<\/h2>","bottoni":null},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":895,"txt_imgtxtlay":"

    Can't handle requests coming from various channels?<\/strong><\/b><\/span><\/h2>\r\n \r\n\r\nRespond to all support requests with Freshdesk, whatever the contact channel (email, chat, phone, social media<\/strong>). Prioritize, rank and assign your tickets in a few clicks.","dx_o_sx":true},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":900,"txt_imgtxtlay":"

    Don't have enough resources to offer an excellent support?<\/strong><\/b><\/span><\/h2>\r\n \r\n

    If you don't have enough resources to do a good job, Freshdesk allows you to automate all routine tasks<\/strong>. You can also set up self-service portals for customers to further reduce the volume of inc<\/strong>oming tickets.<\/p>","dx_o_sx":false},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":906,"txt_imgtxtlay":"

    Want to engage your customers with easy-to-manage chatbots?<\/strong><\/b><\/span><\/h2>\r\n \r\n\r\nMost solutions that offer chatbots require encryption and are difficult to manage. Freshdesk offers you bots that are easy to implement<\/strong> and able to interact with customers to solve problems faster.","dx_o_sx":true},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":897,"txt_imgtxtlay":"

    Want an objective opinion on the performance of your support?<\/strong><\/b><\/span><\/h2>\r\n \r\n

    Thanks to Freshdesk Reporting feature, you can monitor key parameters<\/strong> to measure the performance of your support and increase its reliability. Set up SLA<\/strong> to manage and resolve problems faster. Use reports to better support your customers.<\/p>","dx_o_sx":false},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":898,"txt_imgtxtlay":"

    Need to connect all your tools and data in one place?<\/strong><\/b><\/span><\/h2>\r\n \r\n\r\nFreshworks platform is open and flexible and offers you complete APIs for custom integrations<\/strong>, partner<\/strong> solutions<\/strong> and over 640 apps<\/strong> from the Freshworks marketplace. Connect all your tools, even those of third parties, to Freshdesk!","dx_o_sx":true},{"acf_fc_layout":"solo_testo_lay","testo_lay":"

    Get More Thanks to Kahuna<\/b><\/h2>\r\nIn Kahuna CRM, in addition to offering you the best solutions for your company, we guide you step by step in the innovation and development process. Digital Transformation. We put our experience, expertise, and passion at your disposal<\/span> to develop strategies in line with your business needs<\/b>. Thanks to our specialization in Freshworks solutions and accurate<\/span> analysis of your business<\/b>, we can offer you the winning combination to improve and enhance your business, making your team competitive and efficient. Our support doesn't stop with implementation strategies. At <\/span>Kahuna CRM<\/span><\/a> we establish a real personal relationship with our customers, also helping you develop<\/span> the necessary skills and knowledge<\/b> to face the challenges of an increasingly digital world.<\/span>","bottoni":[{"cta":{"text":"CONTACT US FOR A FREE CONSULTATING","link":"https:\/\/www.kahunacrm.com\/en\/contact-us\/","layout":"full","target_blank":false}}]},{"acf_fc_layout":"servizi","titolo_h1":"","testo_home":"","repeater_servizi":[{"icona":892,"titolo":"

    Advisory<\/h2>","testo":"We carefully examine your business and your skills to develop the most suitable strategy for you","link":"","highlight":false},{"icona":894,"titolo":"

    Change Management<\/h2>","testo":"We support you throughout implementation and change process within your company","link":"","highlight":false},{"icona":893,"titolo":"

    Go Live<\/h2>","testo":"We give your project ready to be used by all your employees and collaborators, making onboarding even more fluid","link":"","highlight":false},{"icona":1580,"titolo":"

    Support and Training<\/h2>","testo":"We are always available to support you even after the implementation","link":"","highlight":false}]},{"acf_fc_layout":"accordion","titolo_sezione":"FAQ","elencoaccordion":[{"titolo":"What is Customer Care?","testo":"Customer care<\/span><\/a>, or customer service, refers to the practices and services offered by a company to ensure the satisfaction and loyalty of its customers. It focuses on providing assistance and support during and after the purchase of a product or service.<\/span>\r\n