{"id":1340,"date":"2020-06-11T07:48:09","date_gmt":"2020-06-11T07:48:09","guid":{"rendered":"https:\/\/www.kahunacrm.com\/cloud-solutions\/call-center-voip-freshcaller\/"},"modified":"2024-05-03T09:34:48","modified_gmt":"2024-05-03T07:34:48","slug":"call-center-voip-freshcaller","status":"publish","type":"page","link":"https:\/\/www.kahunacrm.com\/en\/cloud-solutions\/call-center-voip-freshcaller\/","title":{"rendered":"Freshcaller, the call center software"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":972,"parent":1167,"menu_order":77,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1340","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"layout":[{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":1599,"txt_imgtxtlay":"<h2><strong>A Modern Phone System Without Hardware, Downloads, or Maintenance Costs<\/strong><\/h2>\r\nWith Freshcaller, give your calls a new life. Thanks to a modern telephone system that does not require hardware, installations, and maintenance like a VoIP Call Center, you will be able to say<strong> goodbye to the traditional telephone network<\/strong> and digitize all calls. This system offers features such as caller identification, intelligent call distribution based on various criteria, and the ability to integrate<strong> with other CRM solutions<\/strong> for complete customer management.\r\n<h2><strong>VOIP Call Center: Features and Advantages<\/strong><\/h2>\r\n<h4><span style=\"color: #ea4c60;\">Freshcaller features<\/span><\/h4>\r\n<ul>\r\n \t<li><strong>IVR (Interactive Voice Response):<\/strong> Guide callers through voice menus to direct them to the appropriate department or agent.<\/li>\r\n \t<li><strong>Automatic Call Distribution (ACD):<\/strong> Assign incoming calls to agents based on their availability and expertise.<\/li>\r\n \t<li><strong>Call recording:<\/strong> Record conversations for quality assurance and training purposes.<\/li>\r\n \t<li><strong>Integration with CRM and Help Desk software:<\/strong> Sync data and call recordings with other business platforms.<\/li>\r\n \t<li><strong>Analysis and reports:<\/strong> It provides detailed data on call center performance and customer behavior.<\/li>\r\n<\/ul>\r\n<h3><strong>Advantages of Freshcaller<\/strong><\/h3>\r\n<ul>\r\n \t<li><strong>Reduction of costs:<\/strong> Eliminates the need for expensive hardware and reduces operational expenses.<\/li>\r\n \t<li><strong>Scalability and flexibility:<\/strong> Easily adapt the system to growing or changing business needs.<\/li>\r\n \t<li><strong>Improved customer experience:<\/strong> It guarantees quick and personalized responses, improving customer satisfaction.<\/li>\r\n \t<li><strong>Security and Compliance:<\/strong> Protects customer information with encryption and compliance with the highest security standards.<\/li>\r\n \t<li><strong>Ease of use:<\/strong> Intuitive interface that reduces learning times and increases operational efficiency.<\/li>\r\n<\/ul>\r\nFreshcaller thus offers a complete and versatile solution for managing business telephone communications, increasing the efficiency of customer service, and reducing operating costs.","dx_o_sx":true},{"acf_fc_layout":"anchor_box","colore_sfondo":"red","titolo_box":"<h2>What Can You Do with Freshcaller?<\/h2>","descrizione_box":"","mostra_descrizione_punti":["mostra"],"anchor_points":[{"nome":"COMPLETE CONTEXT FOR YOUR TEAM, EVEN REMOTELY","icona":973,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""},{"nome":"CUSTOMIZABLE AND SCALABLE CLOUD SOLUTION","icona":977,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""},{"nome":"IVR, AUTOMATIC RECORDER AND VOICEMAIL","icona":974,"descrizione":"","mostra_contenuto_ancorato":false,"img_imgtxtlay":null,"txt_imgtxtlay":""}],"cta":{"text":"Contact us for a 21-day free trial","link":"https:\/\/www.kahunacrm.com\/en\/contact-us\/","target_blank":false}},{"acf_fc_layout":"solo_testo_lay","testo_lay":"<h2>Introduce the Right Phone System for Your Business<\/h2>","bottoni":null},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":975,"txt_imgtxtlay":"<h2><span style=\"color: #10b8ce;\"><b><strong>Not sure how to handle your calls smoothly?<\/strong><\/b><\/span><\/h2>\r\nThanks to the smart options, you can allow your Sales and Support teams to <strong>manage customer calls and queues as quickly as possible<\/strong>. Set up personalized voicemail messages based on individual call scenarios. You can also set up a multilevel IVR auto responder for incoming calls.","dx_o_sx":true},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":976,"txt_imgtxtlay":"<h2 style=\"text-align: right;\"><span style=\"color: #10b8ce;\"><b><strong>Want to improve the performance of your call center agents?<\/strong><\/b><\/span><\/h2>\r\n<p style=\"text-align: right;\">Manage your call center using the Freshcaller live dashboard. It lists you in real time all the calls that are taking place in your virtual call center. It also lists all calls on hold along with the availability status of your agents. Analyze the dashboard to optimize the performance of your call center.<\/p>","dx_o_sx":false},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":984,"txt_imgtxtlay":"<h2><span style=\"color: #10b8ce;\"><b><strong>Need secure and protected conversations?<\/strong><\/b><\/span><\/h2>\r\nFreshcaller respects the highest standards of privacy and data security, in compliance with GDPR regulations. All call data, even recordings, are in an encrypted format. The cancellation of the account means that all data associated with it are deleted.","dx_o_sx":true},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":985,"txt_imgtxtlay":"<h2 style=\"text-align: right;\"><span style=\"color: #10b8ce;\"><b><strong>Are your employees having trouble finding information about your customers?<\/strong><\/b><\/span><\/h2>\r\n<p style=\"text-align: right;\">Integrate Freshcaller with Freshsales or Freshdesk, and connect calls to tickets or leads in minutes. Allow your team to have a 360\u00b0 view on your customers.<\/p>","dx_o_sx":false},{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":986,"txt_imgtxtlay":"<h2><span style=\"color: #10b8ce;\"><b><strong>Need a system to work wherever you are?<\/strong><\/b><\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Freshcaller is the phone system that you can carry in your pocket! Your employees will be able to answer calls wherever they are. Thanks to the mobile app for iOS and Android, you can answer and view conversations with a click.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">[cta link=\"\/\" text=\"Try Freshcaller Now\" layout=\"full\"]<\/span>","dx_o_sx":true},{"acf_fc_layout":"solo_testo_lay","testo_lay":"<h2>Get more done with Kahuna CRM support<\/h2>\r\nIn <a href=\"https:\/\/www.kahunacrm.com\/chi-siamo\/\"><strong>CRM software<\/strong><\/a>, beyond offering<strong> you the best solutions for your company<\/strong>, we guide you step by step in the innovation and Digital Transformation process. We put our experience, expertise, and passion at your disposal to develop<strong> strategies in line with your business needs<\/strong>. Thanks to our specialization in Freshworks solutions and the accurate analysis of your business, we can offer you the winning combination to improve<strong> and enhance your business,<\/strong> making your team competitive and efficient. Our support doesn't stop with implementation strategies. We at Kahuna CRM establish a true<strong> personal relationship with our customers<\/strong>, also helping you develop the right skills and knowledge to be able to face all the challenges of an increasingly digital world.","bottoni":[{"cta":{"text":"CONTACT US FOR A FREE CONSULTING SERVICE","link":"https:\/\/www.kahunacrm.com\/en\/contact-us\/","layout":"outline","target_blank":false}}]},{"acf_fc_layout":"servizi","titolo_h1":"","testo_home":"","repeater_servizi":[{"icona":892,"titolo":"<h2>Advisory<\/h2>","testo":"We carefully examine your business and your skills to develop the most suitable strategy for you","link":"","highlight":false},{"icona":894,"titolo":"<h2>Change Management<\/h2>","testo":"We support you throughout implementation and change process within your company","link":"","highlight":false},{"icona":893,"titolo":"<h2>Go Live<\/h2>","testo":"We give your project ready to be used by all your employees and collaborators","link":"","highlight":false},{"icona":1580,"titolo":"<h2>Support and Training<\/h2>","testo":"We are always available to support you even after the implementation","link":"","highlight":false}]},{"acf_fc_layout":"carousel","titolo_carousel":"<h2>Some Businesses Trusting Freshcaller<\/h2>","carousel_repeater":[{"immagine_carousel":944},{"immagine_carousel":987},{"immagine_carousel":988},{"immagine_carousel":989}],"filtro_bn_loghi":false},{"acf_fc_layout":"correlati","titolo":"<h2>Featured Content<\/h2>","pagine_correlate":[1280,1182,1333,1352],"cta":{"text":"","link":"","target_blank":false}},{"acf_fc_layout":"cta_box","colore_sfondo":"green","testo":"<h2>Are you ready to try Freshcaller?<\/h2>","bottoni":[{"cta":{"text":"Sign up now for a 21-day free trial","link":"https:\/\/www.kahunacrm.com\/en\/contact-us\/","layout":"full","target_blank":false}}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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