{"id":5996,"date":"2020-07-08T07:41:07","date_gmt":"2020-07-08T07:41:07","guid":{"rendered":"https:\/\/www.kahunacrm.com\/case-study\/uncategorized\/iguzzini\/"},"modified":"2022-08-05T13:18:30","modified_gmt":"2022-08-05T13:18:30","slug":"iguzzini","status":"publish","type":"case_study","link":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/","title":{"rendered":"iGuzzini"},"content":{"rendered":"","protected":false},"featured_media":4232,"template":"","cat_case":[192],"class_list":["post-5996","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","cat_case-manufacturing-es"],"acf":{"layout":[{"acf_fc_layout":"immagine_testo_lay","img_imgtxtlay":4230,"txt_imgtxtlay":"<h1><strong>iGuzzini SpA y Kahuna CRM - Caso de \u00e9xito<\/strong><\/h1>\r\n&nbsp;\r\n\r\n<strong>iGuzzini SpA<\/strong> produce <strong>aparatos de iluminaci\u00f3n arquitect\u00f3nica para interiores y exteriores<\/strong>. Fundada en <strong>1959<\/strong>, es hoy <a href=\"https:\/\/www.iguzzini.com\/es\/\"><strong>la primera empresa italiana del sector de la iluminaci\u00f3n y una de las m\u00e1s importantes de Europa<\/strong><\/a>. Tiene su sede en <strong>Recanati (MC)<\/strong> y est\u00e1 presente en <strong>m\u00e1s de 20 pa\u00edses de los 5 continentes.<\/strong>\r\n\r\nLa empresa <strong>iGuzzini<\/strong> siempre ha trabajado para <strong>mejorar, a partir de la luz, la relaci\u00f3n entre el hombre y el medio ambiente por medio de la investigaci\u00f3n, la industria y el conocimiento, en los lugares de la cultura, el trabajo, el comercio, las ciudades, las infraestructuras y la hosteler\u00eda.<\/strong>","dx_o_sx":true},{"acf_fc_layout":"anchor_box","colore_sfondo":"red","titolo_box":"<h2>An\u00e1lisis<\/h2>","descrizione_box":"iGuzzini colabora con los mejores arquitectos, dise\u00f1adores de iluminaci\u00f3n y empresas de ingenier\u00eda de todo el mundo para crear proyectos de iluminaci\u00f3n innovadores y de alto alcance. Veamos c\u00f3mo ha digitalizado sus procesos empresariales con la ayuda de Kahuna CRM y las soluciones en la nube de Freshworks.","mostra_descrizione_punti":["mostra"],"anchor_points":[{"nome":"Desaf\u00edo","icona":"","descrizione":"","mostra_contenuto_ancorato":true,"img_imgtxtlay":5489,"txt_imgtxtlay":"<h2><b>Proporcionar una herramienta f\u00e1cil e intuitiva a los empleados y partes interesadas<\/b><\/h2>\r\n<strong>iGuzzini<\/strong> se ha <strong>extendido por todo el territorio nacional e internacional<\/strong> y ha surgido la necesidad de<strong> ofrecer un servicio de Service Desk que sea capaz de satisfacer las necesidades de las diferentes personas<\/strong> que est\u00e1n en contacto con la empresa pero que, sobre todo, est\u00e9 <strong>centralizado y a la medida de las diferentes partes interesadas.<\/strong>\r\n\r\nEl objetivo principal es <strong>proporcionar a sus interesados una herramienta f\u00e1cil e intuitiva para enviar consultas internas, abrir informes y solicitar servicios.<\/strong>"},{"nome":"Soluci\u00f3n","icona":"","descrizione":"","mostra_contenuto_ancorato":true,"img_imgtxtlay":4231,"txt_imgtxtlay":"<h2><b>Un portal en la nube con muchas funciones<\/b><\/h2>\r\nUn <strong>portal de Service Desk interno<\/strong>, <strong>en la nube y accesible a trav\u00e9s del m\u00f3vil<\/strong> es la <strong>soluci\u00f3n identificada por Kahuna CRM<\/strong> para satisfacer mejor las necesidades de la empresa.\r\n\r\n<a href=\"https:\/\/www.kahunacrm.com\/es\/soluciones-en-la-nube\/it-service-desk-freshservice\/\"><strong>Freshservice<\/strong><\/a> fue implementado porque era capaz de <strong>ofrecer las diversas funcionalidades espec\u00edficas requeridas por iGuzzini, incluyendo:<\/strong> <em>sistema de ticketing, Change and Problem Management, Service Catalog, Base de Conocimiento compartible, Portal de Solicitudes personalizable, sistema de Auto Sugerencia durante la creaci\u00f3n de tickets, Workflows autom\u00e1ticos y la posibilidad de integrar soluciones de terceros utilizadas por la empresa.<\/em>"},{"nome":"Resultados","icona":"","descrizione":"","mostra_contenuto_ancorato":true,"img_imgtxtlay":"","txt_imgtxtlay":"<h2><b>Crecimiento y eficacia de la empresa<\/b><\/h2>\r\nGracias a <strong>Freshservice<\/strong>, el equipo de <strong>iGuzzini<\/strong> puede <strong>programar el trabajo, recibir y dar asistencia interna y medir el rendimiento<\/strong> de los departamentos de la empresa en muy poco tiempo. Gracias a la<strong> automatizaci\u00f3n, iGuzzini<\/strong> ha podido centrarse en el crecimiento de la empresa.\r\n\r\nSus <strong>40 agentes<\/strong> gestionan <strong>m\u00e1s de 13.000 solicitudes al a\u00f1o<\/strong>. Todas las partes interesadas, gracias a la<strong> rica base de conocimientos interna<\/strong>, consiguen <strong>resolver los problemas comunes de forma independiente<\/strong>. Adem\u00e1s, gracias a la <strong>funci\u00f3n de Service Catalog<\/strong>, iGuzzini puede <strong>supervisar sus activos y su rendimiento.<\/strong>"}],"cta":{"text":"","link":"","target_blank":false}},{"acf_fc_layout":"quotes","titolo":"<h2>Lo que dicen de nosotros<\/h2>","quotes_repeater":[{"person":{"image":4103,"name":"Marco Giuliani","description":"IT Helpdesk Team Leader"},"quote_text":"Freshservice ha permitido el crecimiento de nuestra empresa: es nuestra herramienta de gesti\u00f3n operativa diaria para recibir y dar asistencia, para programar el trabajo, para comunicar y para medir el rendimiento de los activos y departamentos de la empresa. Con 40 agentes en las diferentes \u00e1reas de negocio, actualmente gestionamos unas 13.000 solicitudes al a\u00f1o"}],"cta":{"text":"","link":"","target_blank":false}},{"acf_fc_layout":"cta_box","colore_sfondo":"green","testo":"<h2>S\u00e9 el l\u00edder de tu sector<\/h2>","bottoni":[{"cta":{"text":"Prueba Freshservice","link":"https:\/\/www.kahunacrm.com\/es\/contacto\/","layout":"full","target_blank":true}},{"cta":{"text":"Contactar con un consultor","link":"https:\/\/calendly.com\/juan-brambilla-crmpartners-spain\/30min?month=2022-07","layout":"outline","target_blank":true}}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>iGuzzini - Kahuna CRM<\/title>\n<meta name=\"description\" content=\"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iGuzzini - Kahuna CRM\" \/>\n<meta property=\"og:description\" content=\"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/\" \/>\n<meta property=\"og:site_name\" content=\"Kahuna CRM\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-05T13:18:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.kahunacrm.com\/wp-content\/uploads\/2020\/07\/Post-Facebook-8.png\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/\",\"url\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/\",\"name\":\"iGuzzini - Kahuna CRM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kahunacrm.com\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Post-Facebook-8.png\",\"datePublished\":\"2020-07-08T07:41:07+00:00\",\"dateModified\":\"2022-08-05T13:18:30+00:00\",\"description\":\"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.kahunacrm.com\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Post-Facebook-8.png\",\"contentUrl\":\"https:\\\/\\\/www.kahunacrm.com\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Post-Facebook-8.png\",\"width\":940,\"height\":788},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/case-study\\\/manufacturing-es\\\/iguzzini\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case study\",\"item\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/\\\/case-study\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"iGuzzini\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/\",\"name\":\"Kahuna CRM\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kahunacrm.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"iGuzzini - Kahuna CRM","description":"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/","og_locale":"es_ES","og_type":"article","og_title":"iGuzzini - Kahuna CRM","og_description":"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.","og_url":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/","og_site_name":"Kahuna CRM","article_modified_time":"2022-08-05T13:18:30+00:00","og_image":[{"width":940,"height":788,"url":"https:\/\/www.kahunacrm.com\/wp-content\/uploads\/2020\/07\/Post-Facebook-8.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/","url":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/","name":"iGuzzini - Kahuna CRM","isPartOf":{"@id":"https:\/\/www.kahunacrm.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/#primaryimage"},"image":{"@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kahunacrm.com\/wp-content\/uploads\/2020\/07\/Post-Facebook-8.png","datePublished":"2020-07-08T07:41:07+00:00","dateModified":"2022-08-05T13:18:30+00:00","description":"iGuzzini y Kahuna CRM: para gestionar las solicitudes, los informes y los servicios internos, elegimos un portal de Service Desk interno.","breadcrumb":{"@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/#primaryimage","url":"https:\/\/www.kahunacrm.com\/wp-content\/uploads\/2020\/07\/Post-Facebook-8.png","contentUrl":"https:\/\/www.kahunacrm.com\/wp-content\/uploads\/2020\/07\/Post-Facebook-8.png","width":940,"height":788},{"@type":"BreadcrumbList","@id":"https:\/\/www.kahunacrm.com\/es\/case-study\/manufacturing-es\/iguzzini\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.kahunacrm.com\/es\/"},{"@type":"ListItem","position":2,"name":"Case study","item":"https:\/\/www.kahunacrm.com\/es\/\/case-study\/"},{"@type":"ListItem","position":3,"name":"iGuzzini"}]},{"@type":"WebSite","@id":"https:\/\/www.kahunacrm.com\/es\/#website","url":"https:\/\/www.kahunacrm.com\/es\/","name":"Kahuna CRM","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kahunacrm.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/case_study\/5996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/types\/case_study"}],"version-history":[{"count":0,"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/case_study\/5996\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/media\/4232"}],"wp:attachment":[{"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/media?parent=5996"}],"wp:term":[{"taxonomy":"cat_case","embeddable":true,"href":"https:\/\/www.kahunacrm.com\/es\/wp-json\/wp\/v2\/cat_case?post=5996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}