{"id":7482,"date":"2023-05-02T09:16:14","date_gmt":"2023-05-02T09:16:14","guid":{"rendered":"https:\/\/www.kahunacrm.com\/?p=7482"},"modified":"2025-04-11T08:47:13","modified_gmt":"2025-04-11T06:47:13","slug":"herramientas-ticketing-para-que-sirven","status":"publish","type":"post","link":"https:\/\/www.kahunacrm.com\/es\/magazine\/help-desk-2\/herramientas-ticketing-para-que-sirven\/","title":{"rendered":"Herramientas ticketing: \u00bfpara qu\u00e9 sirven?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":5485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[208,207],"tags":[199,204,230,231],"class_list":["post-7482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-freshdesk-2","category-help-desk-2","tag-freshdesk-es","tag-help-desk-es","tag-herramientas-ticketing","tag-servicio-a-cliente"],"acf":{"layout":[{"acf_fc_layout":"immagine_full_width_lay","titolo_opz":"<H1>Herramientas ticketing: \u00bfpara qu\u00e9 sirven?<\/H1>","immaginefull_lay":5485,"link_video":""},{"acf_fc_layout":"solo_testo_lay","testo_lay":"Los sistemas de <strong>gesti\u00f3n de tickets<\/strong> son el mejor recurso para ayudar a las empresas a <strong>gestionar las consultas de los clientes.<\/strong> Las <strong>herramientas de ticketing<\/strong> ayudan a las empresas en todas sus actividades de <strong>resoluci\u00f3n de problemas<\/strong> mediante la recepci\u00f3n de informes de clientes procedentes de distintas plataformas.\r\n\r\nSin embargo, muchas empresas a\u00fan no han implantado un <strong>sistema ticket<\/strong> y desconocen todo su potencial. Veamos juntos qu\u00e9 hace un <strong>software de ticketing<\/strong> y c\u00f3mo elegir el mejor para sus necesidades.\r\n<h2>Software de ticketing: \u00bfpara qu\u00e9 sirve?<\/h2>\r\nUn software de emisi\u00f3n de tickets es una plataforma que permite <strong>gestionar f\u00e1cilmente las solicitudes de atenci\u00f3n al cliente.<\/strong>\r\n\r\nEstas herramientas de ticketing est\u00e1n <strong>dise\u00f1adas para satisfacer diferentes necesidades:<\/strong>\r\n<ul>\r\n \t<li><strong>Gestionar grandes vol\u00famenes de solicitudes<\/strong>, dentro de un sistema centralizado;<\/li>\r\n \t<li><strong>Consolidar las comunicaciones<\/strong> con cada usuario individual, utilizando el mismo hilo conductor;<\/li>\r\n \t<li>Ofrecer <strong>altos niveles de calidad;<\/strong><\/li>\r\n \t<li>Ofrecer a los empleados del <strong>servicio de atenci\u00f3n al cliente<\/strong> una visi\u00f3n general de las interacciones anteriores con los clientes;<\/li>\r\n \t<li><strong>Mejorar la productividad<\/strong> de la empresa y coordinar el trabajo en equipo y la comunicaci\u00f3n;<\/li>\r\n \t<li><strong>Obtener KPI<\/strong> sobre la <strong>gesti\u00f3n de tickets<\/strong> de servicio.<\/li>\r\n<\/ul>","bottoni":null},{"acf_fc_layout":"immagine_full_width_lay","titolo_opz":"","immaginefull_lay":5486,"link_video":""},{"acf_fc_layout":"solo_testo_lay","testo_lay":"<h2>Herramientas de ticketing: \u00bfC\u00f3mo elegir la mejor?<\/h2>\r\nLa <strong>elecci\u00f3n del mejor sistema<\/strong> de tickets <strong>depende de varios factores<\/strong>, que deben analizarse en su empresa. Para mayor claridad, le aconsejamos que empiece por hacerse estas preguntas:\r\n<ul>\r\n \t<li><em>\u00bfQu\u00e9 ventajas y problemas cree que puede resolver implantando herramientas ticketing?<\/em><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li><em>\u00bfCu\u00e1l es el tama\u00f1o de su empresa y cu\u00e1nto esperan crecer?<\/em><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li><em>\u00bfEs la reducci\u00f3n de costes una prioridad de la empresa?<\/em><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li><em>\u00bfEst\u00e1n acostumbrados a la tecnolog\u00eda sus empleados de atenci\u00f3n al cliente?<\/em><\/li>\r\n<\/ul>\r\nLas respuestas a estas preguntas pueden ayudarle a ponerlas en contexto y a encontrar el mejor <strong>sistema ticket<\/strong> para su empresa.\r\n\r\nLos factores a los que debe prestar atenci\u00f3n a la hora de elegir son:\r\n<ul>\r\n \t<li>El <strong>tipo de soporte ofrecido.<\/strong> \u00bfC\u00f3mo interact\u00faa el software con sus clientes? \u00bfPor tel\u00e9fono o chat, o a trav\u00e9s de las redes sociales? Le recomendamos que elija un sistema que pueda conectar con sus clientes est\u00e9n donde est\u00e9n;<\/li>\r\n \t<li>Las <strong>posibilidades de personalizaci\u00f3n.<\/strong> Un buen software de herramientas ticketing ofrece amplios m\u00e1rgenes de personalizaci\u00f3n, porque debe adaptarse a su empresa y crecer con ella;<\/li>\r\n \t<li><strong>Facilidad de uso.<\/strong> Elija un<strong> software intuitivo<\/strong>, f\u00e1cil de entender y utilizar, con una buena experiencia de usuario. Esto simplificar\u00e1 el trabajo del equipo, que no tendr\u00e1 que pasar por agotadores cursos de formaci\u00f3n antes de tener acceso a la herramienta de ticketing;<\/li>\r\n \t<li><strong>Precio.<\/strong> El mejor software es el que tiene la mejor relaci\u00f3n calidad-precio, teniendo en cuenta las <strong>herramientas de ticketing<\/strong> que ofrece y los beneficios que puede generar. El consejo es comprobar las funciones que ofrece cada programa y comparar precios. Aseg\u00farese de que las caracter\u00edsticas de cada software se adaptan a sus necesidades de soporte.<\/li>\r\n<\/ul>\r\n<h2>Freshdesk Ticketing: su soporte para la atenci\u00f3n al cliente<\/h2>\r\nSi desea probar un software de sistema ticket intuitivo y f\u00e1cil de usar, dise\u00f1ado para cubrir necesidades de diversas dimensiones, el <strong>software de ticketing <a href=\"https:\/\/www.freshworks.com\/es\/freshdesk\/soluciones\/software-gestion-tickets\/\" target=\"_blank\" rel=\"noopener\">Freshdesk <\/a><\/strong>es la soluci\u00f3n ideal.\r\n\r\nEste software de tickets est\u00e1 basado en la nube y est\u00e1 dise\u00f1ado para simplificar los procesos de atenci\u00f3n al cliente y facilitar el crecimiento. <a href=\"https:\/\/www.kahunacrm.com\/es\/soluciones-en-la-nube\/freshdesk-helpdesk-de-atencion-al-cliente-para-empresas\/\"><strong>Freshdesk ticketing help<\/strong><\/a> cuenta con una amplia gama de funcionalidades:\r\n<ul>\r\n \t<li>La capacidad de <strong>interactuar con sus clientes en m\u00faltiples plataformas<\/strong> como correo electr\u00f3nico, tel\u00e9fono, chat, redes sociales;<\/li>\r\n \t<li><strong>Automatizaciones<\/strong>, que ahorran tiempo y <strong>optimizan el trabajo<\/strong> de atenci\u00f3n al cliente;<\/li>\r\n \t<li>La personalizaci\u00f3n completa de su <strong>servicio de ayuda<\/strong>, que ser\u00e1 coherente con la comunicaci\u00f3n de su marca;<\/li>\r\n \t<li>Un <strong>amplio soporte<\/strong> para ayudar a los clientes en el autoservicio y encontrar por s\u00ed mismos las respuestas que necesitan;<\/li>\r\n \t<li>Un sistema de informes y <strong>an\u00e1lisis de datos<\/strong>;<\/li>\r\n \t<li><strong>Integraciones con diferentes sistemas,<\/strong> como un CRM.<\/li>\r\n<\/ul>\r\nPara obtener m\u00e1s informaci\u00f3n y<strong> mejorar la gesti\u00f3n de su servicio de atenci\u00f3n al cliente<\/strong> con nuestras <strong>herramientas ticketing<\/strong>, comience con una consulta inicial gratuita.","bottoni":[{"cta":{"text":"Cont\u00e1ctanos","link":"https:\/\/www.kahunacrm.com\/es\/contacto\/","layout":"outline","target_blank":true}}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Herramientas ticketing: \u00bfpara qu\u00e9 sirven? 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