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Mattei Group

Mattei Group is a leader in the production of rotary vane compressors for commercial, industrial, OEM and transit applications.

Currently, Mattei Group produces the largest range of vane compressors in the world with a power of between 1.5 and 250 kW. Mattei also produces products for air treatment, such as dryers, filters, water-oil separators and electronic condensate drains, as well as a number of control and protection systems.

The head office is located in Vimodrone (Mi), with plants in Vimodrone and Verdello-Zingonia (Bg). The company is also solidly located in more than 40 countries, including the United States, France, Great Britain, Germany, Russia, Spain, China and Singapore.

The Story

Since its foundation, Mattei Group has concentrated its energies on research and technological innovation, marking the history of compressed air with the exclusive rotary vane technology. With offices located all over the world, Mattei Group wants to make technologies and innovation accessible everywhere.

Challenge

An articulated network of stakeholders

Mattei Group manages an extensive network of distributors and dealers all over the world who closely follow the needs of its customers in the various industrial realities in which they operate. This articulation made the passage of information from the end customer to the manufacturing company delicate to provide assistance on company products without excluding intermediaries from the flow of communications.

Solution

Providing real-time support to customers and business partners

Mattei Group has been equipped with a Helpdesk system able to open tickets in real time to both Customers and Business Partners, overcoming the initial difficulties.

Achievements

A better transfer of support requests to the right offices

Mattei Group manages to follow each of its stakeholders in the various requests, transferring the tickets to the competent technical offices in order to provide support and resolve malfunctions quickly. To date, over 20.000 tickets have been managed.

Thanks to Freshdesk, Mattei Group is able to guarantee continuity of its services thanks to a support team all over the world, offering a 24/7 support service.

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