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Amaze your Customers with an Excellent Customer Care

 

Looking for an Omnichannel solution, Bots, Self-service for your customer support?

Freshdesk is an intuitive and convenient cloud-based Customer Support software with full functionality. 

What Can You Do with Freshdesk?

Streamline ALL Your Customers CONVERSATIONS IN ONE PLACE
AUTOMATE YOUR REPETITIVE WORK AND SAVE TIME
COLLABORATE WITH OTHER TEAMS TO SOLVE PROBLEMS MORE QUICKLY

Transform Your Customer Support and Solve All Problems with One Panel

Can’t handle requests coming from various channels?

 

Respond to all support requests with Freshdesk, whatever the contact channel (email, chat, phone, social media). Prioritize, rank and assign your tickets in a few clicks.

Don’t have enough resources to offer an excellent support?

 

If you don’t have enough resources to do a good job, Freshdesk allows you to automate all routine tasks. You can also set up self-service portals for customers to further reduce the volume of incoming tickets.

Want to engage your customers with easy-to-manage chatbots?

 

Most solutions that offer chatbots require encryption and are difficult to manage. Freshdesk offers you bots that are easy to implement and able to interact with customers to solve problems faster.

Want an objective opinion on the performance of your support?

 

Thanks to Freshdesk Reporting feature, you can monitor key parameters to measure the performance of your support and increase its reliability. Set up SLA to manage and resolve problems faster. Use reports to better support your customers.

Need to connect all your tools and data in one place?

 

Freshworks platform is open and flexible and offers you complete APIs for custom integrations, partner solutions and over 640 apps from the Freshworks marketplace. Connect all your tools, even those of third parties, to Freshdesk!

Here's Why Our Customers Use Freshdesk

Get More Thanks to Kahuna

At Kahuna, in addition to offering the best solutions for your company, we guide you step by step in the process of Innovation and Digital Transformation.

We put our experience, expertise and passion at your disposal to develop strategies in line with your corporate needs.

Thanks to our specialization in Freshworks solutions and the accurate analysis of your business, we are able to offer you the winning combination to improve and enhance your business, making your team competitive and efficient.

Our support doesn’t stop at implementation strategies. We, at Kahuna, establish a real personal relationship with our customers. We help you develop the right skills and knowledge to be able to face all the challenges of an increasingly digital world.

Advisory
We carefully examine your business and your skills to develop the most suitable strategy for you
Change Management
We support you throughout implementation and change process within your company
Go Live
We give your project ready to be used by all your employees and collaborators, making onboarding even more fluid
Support and Training
We are always available to support you even after the implementation