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Freshchat & Whatsapp: Your Smarter Customer Service

Customer support in the B2C sector is now simpler. Today, the Freshchat integration with Whatsapp Business allows you to surprise your customers and offer even simpler and more convenient support.

Find out more

News

Freshchat & Whatsapp: Your Smarter Customer Service

Customer support in the B2C sector is now simpler. Today, the Freshchat integration with Whatsapp Business allows you to surprise your customers and offer even simpler and more convenient support.

Find out more

We help businesses to digitalize

what do you need?

Managing your Sales & Marketing Teams

Boost your team's potential and amaze your customers

Managing your Customer Care

Transform your customer support and solve all problems in one solution

Managing your employees' requests

Change how you manage resources, increase your business efficiency and productivity

Managing your clients at 360°

Manage your sales, support and marketing activities in a single integrated cloud platform

How we work

We help you become the leader in your industry, guiding you towards the future. Thanks to a holistic approach and close collaboration with our customers, we improve your team's skills and offer you a smoother onboarding in line with your corporate needs.

Advisory

We carefully analyze your business and your skills in order to develop the most suitable strategy for you and in line with your corporate needs.

Change Management

Our expert consultants support you throughout the implementation process and in the change within your company.

Coaching

We offer personalized training programs to develop skills and competences necessary to face the challenges of today and tomorrow.

Go Live

We deliver your project ready to be used by all your employees and collaborators, making onboarding even more fluid.

Support

Our consultants are always available to help you facing and solving any problem encountered after the implementation process.

Find out more

Some of the Businesses Trusting Us

Here's Why Our Customer Choose Us

Nadia Caraffi

"Filo Diretto" Manager - Coop Alleanza 3.0

Our customer support agents of the 3 cooperatives used to work on 3 different platforms. We needed a Helpdesk system that would allow to track all our customers' requests, integrated with a reporting system to extract data and information to support business decisions. Today, with Freshdesk, we are able to categorize tickets and for each ticket we can trace the product sector, store and type of problem.

Roberto Sandrini

ICT Manager - Metelli Group

Before Freshservice we used a spreadsheet to record information but it was too complicated and the opening of the ticket was the responsibility of the IT office. Now, our colleagues open tickets autonomously. With Freshservice, we can analyze data and understand what are the most frequent types of accidents or service requests.

Marco Giuliani

IT Helpdesk Team Leader - iGuzzini Spa

Freshservice has supported our company growth: it is in fact our daily operational management tool for receiving and giving assistance, for organizing work, for communicating and for measuring the performance of company assets and departments. With 40 agents in the various business areas, today we manage around 13,000 open requests/year.

Michele Camerano

Maintenance Manager - Centro Medico Santagostino

Easy to configure, but very efficient. The automation has improved our ticket management making our Help Desk Agents more performing. We are satisfied with our choice and we are confident that future developments will contribute to increasing our performance.

Discover what we have done for them

Our Successful Customer Stories

Healthcare Centro Medico Santagostino

Centro Medico Santagostino is a network of complete specialist health centers, the first in Italy to experiment a healthcare model that combines high...

Banking & Finance Banca Etica

Established in 1999 with the commitment to set up a credit institution inspired by Ethical Finance, Banca Etica offers a different banking...

Read all our successful customer stories

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