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Kahuna CRM: Cloud Solutions and Digital Transformation

Kahuna CRM is a Digital Transformation consulting company that helps companies digitize the management of internal and external processes through the use of cloud-based solutions.

We help companies go digital

What do you need to digitize your business?

In the dynamic universe of business, digitalization is becoming a fundamental pillar. Kahuna CRM positions itself as a point of reference in consulting for Digital Transformation, accompanying businesses in their innovation journey

How does Kahuna help companies navigate the various digital solutions?

Managing sales and marketing

Increase the potential of your team and impress your customers

Managing customer care

Transform your customer service and solve all problems at once

Managing your employees' requests

Change the way you manage your resources and increase your efficiency and productivity

360° customer management

Manage your sales, support and marketing activities in one integrated cloud-based platform

The mission of Kahuna CRM is simple: to help businesses transform their internal and external processes. Through the use of cloud-based solutions, Kahuna CRM does not just introduce new technologies; it aims to revolutionize the way businesses operate.

Imagine a world where business process management is fluid, efficient, and constantly updated thanks to technology, with Kahuna CRM it’s really possible.

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How we work: the Kahuna CRM method

We help you become the leader in your industry, guiding you into the future. Through a holistic approach and close cooperation with customers, we enhance your team's capabilities and offer you smooth onboarding in line with your needs.

Analysis

We carefully examine your business and your capabilities in order to develop the most suitable strategy for you and in line with your needs.

Implementation

Our experienced consultants support you during the process of strategy implementation and change within your company.

Workshop

We offer customised training programmes to develop the skills and competences needed to meet the challenges of today and tomorrow.

Go live

We deliver your project ready to be used by all your employees and collaborators, making onboarding even smoother.

Support

Our consultants are always at your disposal to solve any problems encountered after implementation.

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Digital Innovation: The Heart of Kahuna CRM’s Strategy

Digitization is not just about adopting new tools. It’s a cultural transformation that requires a change in mindset. Kahuna CRM provides strategic guidance in this process.

Think about how digitization can unlock new opportunities:

1) improvement of efficiency,

2) process optimization,

3) better understanding of data.

Kahuna CRM positions itself as the ideal partner to make the most of these opportunities.

Kahuna CRM: Freshworks Platinum Partner

Kahuna CRM is Platinum Partner of Freshworks, a global leader in offering cloud solutions for customer care and IT Service Management. Its software is used by thousands of companies worldwide to digitise every business process.

Freshdesk

To offer quality customer care

Freshsales

Manage pipelines with a CRM designed for sales

Freshservice

For a modern and reliable IT Service Desk

Freshmarketer

Acquire, Engage and Retain Customers with a Smart Marketing Tool

Freshchat

Respond to every request with an instant messaging solution

Freshcaller

A modern telephone system for handling phone calls and telemarketing

The Future is in the Cloud: Kahuna CRM’s Vision

Cloud-based solutions are quickly becoming the standard in the business world. Kahuna CRM understands this trend and fully embraces it, offering cloud solutions that are not only cutting-edge but also customizable according to the specific needs of each business.

Adopting the cloud is not just a technological choice; it’s a step towards a more agile, scalable, and secure future. Kahuna CRM is at the forefront of this transition, leading its customers towards new digital horizons.

F.A.Q.

What does a business need to start the digitalization process with Kahuna CRM?

How can Kahuna CRM help my business improve process efficiency?

What is Kahuna CRM's vision regarding cloud adoption?

How can digitization transform corporate culture according to Kahuna CRM?

What are the main advantages of working with Kahuna CRM for business digitization?

What does a business need to start the digitalization process with Kahuna CRM?
To start the digitization process with Kahuna CRM, a business needs to contact us for a free and personalized consultation. During this phase, we will assess the specific needs of the business and suggest the most suitable solutions to digitize the management of internal and external processes through the use of cloud solutions.
How can Kahuna CRM help my business improve process efficiency?
Kahuna CRM helps improve business process efficiency through the adoption of customizable cloud solutions that optimize the management of internal and external processes, enhance data understanding, and facilitate smoother communication thanks to tools such as helpdesk, CRM, IT Service Desk, marketing tool, live chat, and VoIP call center.
What is Kahuna CRM's vision regarding cloud adoption?
Kahuna CRM’s vision regarding cloud adoption is that it represents a fundamental step towards a more agile, scalable, and secure business future. Kahuna CRM views cloud-based solutions as the future standard of business, thereby offering cutting-edge and customizable solutions for every business need.
How can digitization transform corporate culture according to Kahuna CRM?
According to Kahuna CRM, digitization can transform corporate culture by inducing a change in mindset. This process is not limited to the adoption of new tools but requires a cultural transformation towards a more innovative and future-oriented approach, unlocking new opportunities for efficiency improvement and process optimization.
What are the main advantages of working with Kahuna CRM for business digitization?
The main advantages of working with Kahuna CRM include customization of cloud solutions according to specific business needs, access to a wide range of digital tools to improve efficiency and process management, and strategic support to guide cultural transformation and optimize data understanding. Kahuna CRM positions itself as an ideal partner to make the most of the opportunities offered by digitization.

They chose Kahuna CRM

Customers and companies that have relied on Kahuna CRM consulting to implement one or more Freshworks solutions and digitise their company.

Testimonials from our customers about their experience with Freshworks solutions and Kahuna CRM consulting. An opportunity for companies with related issues or industries to better understand how digitisation can help them manage their business processes.

Nadia Caraffi

Head of Filo Diretto - Coop Alleanza 3.0

We started from a situation where the customer care operators of the 3 cooperatives were operating on 3 different platforms. We needed a helpdesk system that would allow us to track all our customers' requests, integrated with a reporting system to be able to extract data and information for business decision support. Today, with Freshdesk, we are able to categorise tickets and can trace each ticket back to the product sector, point of sale and type of problem.

Roberto Sandrini

ICT Manager - Metelli Group

Before Freshservice we used a spreadsheet to record information but it was too complicated and opening the ticket was the responsibility of the IT department. Now our colleagues open the tickets themselves and with Freshservice we can analyse the data and understand which types of incidents or service-requests are most frequent.

Marco Giuliani

IT Helpdesk Team Leader - iGuzzini Spa

Freshservice has supported our business growth: it is our daily operational management tool for receiving and giving assistance, for scheduling work, for communicating and for measuring the performance of assets and departments. With 40 agents in the different business areas, we now handle around 13,000 open requests/year.

Michele Camerano

Maintenance Manager - Centro Medico Santagostino

Freshdesk is a simple to set up but very efficient environment. The automatisms have improved ticket management and made the Help Desk agents more efficient. We are satisfied with our choice and we are sure that future developments will help increase our performance.

Simone Cassano

Head of Community Relations

I bought a Freshdesk plan to manage customer support tickets for the start-up I work for. I was immediately contacted by a consultant from KahunaCRM who followed me step by step in implementing the platform in our portal. He also shared with us best practices on how to handle support requests from our customers. Professionalism, friendliness and kindness.

Read all our success stories

Success Stories

Browse through our case studies and discover success stories of companies to understand how cloud solutions can help you improve your services.

Healthcare Centro Medico Santagostino

Centro Medico Santagostino is a network of complete specialist health centers, the first in Italy to experiment a healthcare model that combines high...

Banking & Finance Banca Etica

Established in 1999 with the commitment to set up a credit institution inspired by Ethical Finance, Banca Etica offers a different banking...

Read all our success stories

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