Modernize Your IT and Other Business Functions with a Smart Service Desk

Freshservice is an easy-to-configure cloud-based IT Service Desk solution based on ITIL best practice, and able to increase your efficiency and productivity.

Chosen by over 220,000 Businesses

What Can You Do with Freshservice?

MODERN, SCALABLE AND ITIL ALIGNED SERVICE DESK

MANAGE YOUR RESOURCES FROM A SINGLE PANEL

REACH USERS WHEREVER THEY ARE

The New Generation of Service Management Solutions

Your employees spend much of their time in manual activities?

Remove manual labor in provisioning, monitoring and managing resources. Increase operational efficiency by monitoring resources from a single panel. Thanks to Freshservice, take complete control of your resources and save on unnecessary expenses.

Can’t handle all your support requests?

Deliver an exceptional service through fast, accurate and reliable IT support to users across multiple channels such as email, self-service portal, phone and chat.

Need a complete view of your projects?

Plan all your IT projects in the service desk. With Freshservice, you can create new projects from scratch or even from tickets. Prioritize, manage and monitor projects from start to finish, associating multiple tickets, changes or even resources to these projects.

Want to know what works and what doesn’t in your company?

Promote the efficiency of your service desk by identifying hitches and monitoring KPIs through predefined reports for incidents, changes and resources. Stay up to date on SLAs by organizing the information you discover in personalized reports.

Need all your data at your fingertips in a single portal?

Meet your needs with customized integrations offered by Freshworks thanks to the wide range of APIs, automated workflows, smart reports. You can also integrate Freshservice with solutions developed by third parties.

Try Freshservice Now

Choose the Award-Winning Software from Industry Experts

Here's Why Our Customers Use Freshservice

Roberto Sandrini

ICT Manager - Metelli Group

Before Freshservice we used a spreadsheet to record information but it was too complicated and the opening of the ticket was the responsibility of the IT office. Now, our colleagues open tickets autonomously. With Freshservice, we can analyze data and understand what are the most frequent types of accidents or service requests.

Marco Giuliani

IT Helpdesk Team Leader - iGuzzini Spa

Freshservice has supported our company growth: it is in fact our daily operational management tool for receiving and giving assistance, for organizing work, for communicating and for measuring the performance of company assets and departments. With 40 agents in the various business areas, today we manage around 13,000 open requests/year.

Michele Camerano

Maitenance Manager - Centro Medico Santagostino

Easy to configure, but very efficient. The automation has improved our ticket management making our Help Desk Agents more performing. We are satisfied with our choice and we are confident that future developments will contribute to increasing our performance.

Get More Thanks to Kahuna

At Kahuna, in addition to offering the best solutions for your company, we guide you step by step in the process of Innovation and Digital Transformation.

We put our experience, expertise and passion at your disposal to develop strategies in line with your corporate needs.

Thanks to our specialization in Freshworks solutions and the accurate analysis of your business, we are able to offer you the winning combination to improve and enhance your business, making your team competitive and efficient.

Our support doesn’t stop at implementation strategies. We, at Kahuna, establish a real personal relationship with our customers. We help you develop the right skills and knowledge to be able to face all the challenges of an increasingly digital world.

Advisory

We carefully examine your business and your skills to develop the most suitable strategy for you

Change Management

We support you throughout implementation and change process within your company

Go Live

We give your project ready to be used by all your employees and collaborators

Support and Training

We are always available to support you even after the implementation

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Change the way you manage your business services. Switch to Freshservice

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