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Freshservice SMB.full

Modernize Your IT and Other Business Functions with a Smart Service Desk


Freshservice is an easy-to-configure cloud-based IT Service Desk solution based on ITIL best practice, and able to increase your efficiency and productivity.

What Can You Do with Freshservice?

Freshservice Service Desk
Service Desk Freshservice

The New Generation of  Service Management Solutions

Freshservice workflow

Your employees spend much of their time in manual activities?

Remove manual labor in provisioning, monitoring and managing resources. Increase operational efficiency by monitoring resources from a single panel. Thanks to Freshservice, take complete control of your resources and save on unnecessary expenses.

Freshservice incident management

Can’t handle all your support requests?


Deliver an exceptional service through fast, accurate and reliable IT support to users across multiple channels such as email, self-service portal, phone and chat.

Freshservice project management

Need a complete view of your projects?


Plan all your IT projects in the service desk. With Freshservice, you can create new projects from scratch or even from tickets. Prioritize, manage and monitor projects from start to finish, associating multiple tickets, changes or even resources to these projects.

Service Desk report

Want to know what works and what doesn’t in your company?


Promote the efficiency of your service desk by identifying hitches and monitoring KPIs through predefined reports for incidents, changes and resources. Stay up to date on SLAs by organizing the information you discover in personalized reports.


Freshservice integrazioni

Need all your data at your fingertips in a single portal?


Meet your needs with customized integrations offered by Freshworks thanks to the wide range of APIs, automated workflows, smart reports. You can also integrate Freshservice with solutions developed by third parties.

Here's Why Our Customers Use Freshservice

Get More Thanks to Kahuna

At Kahuna, in addition to offering the best solutions for your company, we guide you step by step in the process of Innovation and Digital Transformation.

We put our experience, expertise and passion at your disposal to develop strategies in line with your corporate needs.

Thanks to our specialization in Freshworks solutions and the accurate analysis of your business, we are able to offer you the winning combination to improve and enhance your business, making your team competitive and efficient.

Our support doesn’t stop at implementation strategies. We, at Kahuna, establish a real personal relationship with our customers. We help you develop the right skills and knowledge to be able to face all the challenges of an increasingly digital world.

We carefully examine your business and your skills to develop the most suitable strategy for you
Change Management
We support you throughout implementation and change process within your company
Go Live
We give your project ready to be used by all your employees and collaborators
Support and Training
We are always available to support you even after the implementation

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Change the way you manage your business services. Switch to Freshservice